Hotel & Resort Guest Information

Stay informed.
Stay prepared.

A practical guide to standard hotel check-in requirements, check-out procedures, guest rules, age restrictions and responsible entertainment policies.

Guest Guide / 2026

Essential information for your stay.

Review the general requirements and policies before arriving at a participating hotel or resort.

01
Check-in Identification and arrival requirements
02
Check-out Departure times and late check-out
03
Guest Rules Property and entertainment policies
04
Responsible Play Information and support resources
01 / Arrival

Hotel check-in requirements

Standard arrival procedures help hotels verify reservations, guest identity and payment guarantees.

Standard arrival

Standard check-in generally begins between 2:00 PM and 3:00 PM. Actual arrival times may vary by property and reservation.

What to bring

  • Official photo ID
    Passport, national identity card or driver's license matching the reservation name.
  • Minimum age
    The primary guest must generally be at least 18 years old, or 21+ where local regulations apply.
  • Payment card
    A valid credit or debit card may be required for deposits and incidental guarantees.
02 / Departure

Check-out made simple.

Guests should review the property's departure requirements before leaving the accommodation.

01

Standard time

Standard check-out is generally by 11:00 AM.

02

Late departure

Late check-out requests are subject to availability and may involve an additional charge.

03

Property policy

Individual hotels and resorts may apply different departure procedures.

03 / Guest Conduct

Guest rules & code of conduct

General accommodation policies help maintain a comfortable environment for guests and staff.

QUIET HOURS

10:00 PM – 7:00 AM

Quiet hours may be enforced during overnight periods. Guests are expected to respect other visitors.

SMOKING

Designated areas

Smoking may be restricted to designated outdoor areas in accordance with property policy.

AGE RESTRICTIONS

Restricted entertainment

Casino floors and gaming lounges are restricted to individuals who meet the applicable legal age.



18+

Age-restricted entertainment

Commercial gaming and entertainment services on resort grounds are subject to applicable regional gaming commissions and licensing laws. Minors and individuals who do not meet the applicable legal age requirements are prohibited from restricted entertainment zones.

04 / Responsible Entertainment

Entertainment should remain responsible.

Responsible leisure means understanding applicable rules, age restrictions and available support resources.

Play responsibly

We support responsible leisure and adherence to applicable regulatory requirements across resort entertainment areas.


If gambling or gaming becomes difficult to control, consider seeking help from an appropriate certified support service in your jurisdiction.

  • National Problem Gambling Helpline
    1-800-522-4700 (US) or local equivalent
  • Support resources
    BeGambleAware
  • Additional support
    GamCare